Data Protection

Vibaji Privacy Policy — your data is safe with us

Every piece of your data on Vibaji is protected with the highest level of security. This privacy policy clearly explains what data is collected, why it is collected, and how it is kept safe.

Last Updated: January 2026
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How We Protect Your Privacy

The core pillars of Vibaji's data security framework

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SSL Encryption

All your data is protected with 256-bit SSL encryption. Every data transfer between your browser and our servers is fully encrypted.

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We Don't Sell Your Data

Vibaji never sells your personal information to third parties. Sharing data for advertising or marketing purposes is strictly against our policy.

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Minimal Data Collection

Only information necessary to provide our services is collected. No unnecessary personal data is requested or stored.

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Your Control

You can view, correct, or request deletion of your information at any time. Your data belongs to you.

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Payment Information Security

Card numbers or bank details are never stored on Vibaji's servers. All payments are processed through a fully separate, secure gateway.

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Transparent Communication

We actively notify users of any changes to our Privacy Policy. Nothing is hidden.

In Summary: Vibaji respects your privacy above all else. We only collect what's necessary, never sell your data, and store it with the highest level of security.

1 Introduction & Scope

Vibaji ("we", "our platform") operates a trusted online betting and gaming service for users in Bangladesh. This Privacy Policy ("Policy") sets out how we collect, process, store, and protect the information of users on our website and mobile app.

This privacy policy is an integral part of our Terms & Conditions. By using any Vibaji service, you agree to this privacy policy. If you do not agree, please refrain from using our services.

We may update this policy from time to time. For significant changes, you will be notified at your registered email address.

2 What Information We Collect

Vibaji collects two types of information — what you provide directly and what our system collects automatically.

Information You Provide Directly

Data Type Example When It Is Collected
Identity information Full name, date of birth, NID number During registration & KYC verification
Contact Information Mobile number, email address At Registration
Financial Information Mobile Pay/Nagad number, transaction history On deposits & withdrawals
Verification Documents NID card photo, selfie During the KYC process
Support information Chat logs, complaint details Customer Support

Automatically Collected Information

  • Device Information: Device type, operating system, and browser version.
  • Log Data: IP address, login time, and page visit information.
  • Betting activity: Betting history, game preferences, win/loss records.
  • Cookies: To store session data and user preferences.
3 Why We Collect Data & How We Use It

Vibaji uses your data only for specific, legitimate purposes. We never use information unnecessarily.

  • Account management: Registration confirmation, login verification, and account security.
  • Financial Transactions: Processing deposits, handling withdrawals, and verifying transactions.
  • Legal Obligation: KYC verification, anti-money laundering compliance, and meeting regulatory requirements.
  • Service Improvement: Analyzing platform performance and developing new features.
  • Security: Fraud detection and monitoring of suspicious activity.
  • Customer Support: Resolving your issues and answering your questions.
  • Personalized Experience: Showing you games and offers tailored to your preferences.
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We never sell your data to advertisers or hand it over to marketing agencies. Every instance of third-party data sharing has a legal basis, and each one is clearly outlined below.

4 Data Retention Period

Vibaji does not retain data longer than necessary. Each type of data has a defined retention period.

  • Account Information: For the duration of your active account and up to 5 years after closure.
  • Financial records: Minimum 5 years, as required by law.
  • KYC documents: 7 years after account closure (regulatory requirement).
  • Support Conversations: 2 years after the issue is resolved.
  • Cookies data: At end of session or up to 1 year maximum.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

5 Data Sharing & Disclosure

Vibaji only shares your data with third parties in very limited circumstances. Those circumstances are clearly outlined below:

Who We May Share With

  • Payment providers: Mobile Pay, Nagad, Rocket, and Upay — solely to process transactions.
  • Identity verification services: Licensed verification providers to complete the KYC process.
  • Law enforcement agencies: When required by a court order or lawful investigation.
  • Regulatory Authority: To meet licensing authority requirements.
  • Technology providers: For platform operations (under strict confidentiality agreements).

Please note: We never share or sell your data to advertising companies, data brokers, or marketing agencies.

6 Cookies & Tracking

Vibaji uses cookies to keep its website and app running smoothly. Cookies are small text files stored on your device.

Types of cookies

  • Essential Cookies: Maintaining login sessions and ensuring security. These cannot be disabled.
  • Functional Cookies: Remembers your language and preferences. Can be disabled.
  • Analytics Cookies: Understand how time is spent across pages to improve our services. Can be disabled.

Non-essential cookies can be disabled at any time from your browser settings. Please note that some services may be limited as a result.

7 Your Data Rights

Vibaji believes you should have full control over your own data. You have the following rights:

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Right to Access

You can request to know what personal information we hold about you.

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Right to Rectification

You can request corrections to any inaccurate or outdated information.

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Right to Erasure

You can request deletion of any data we hold beyond what is legally required.

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Right to Data Portability

You can request a copy of your information in a portable, readable format.

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Right to Restrict Processing

You can object to your data being used for specific purposes.

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Right to Lodge a Complaint

You can file a complaint about a data security breach with us and the relevant authorities.

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To exercise any of the rights above support@vibaji.comEmail us at. We will respond within 30 business days.

8 Minor Protection

Vibaji strictly does not serve anyone under 18. We never knowingly collect personal information from minors.

  • Date of birth is verified at the time of registration.
  • Age is verified via KYC in cases where there is reasonable suspicion.
  • Any account found to belong to someone under 18 is immediately closed and all associated data is deleted.

If you believe a minor is using Vibaji, please let us know.

9 Data Security Measures

Vibaji follows internationally recognized technology and processes to keep your data secure.

  • 256-bit SSL/TLS encryption: All data transfers are encrypted.
  • Firewall & DDoS protection: To protect against server attacks.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Tested by independent third-party experts.
  • Restricted Access: Only authorized personnel can access the information they need.
  • Data Backup: Regular backups to reduce the risk of data loss to zero.

That said, no technology is 100% secure. If a security incident occurs, we will notify you promptly and take all necessary steps.

10 Changes to Privacy Policy

Vibaji may update this Privacy Policy from time to time, due to changes in law, the introduction of new services, or improvements to our security practices.

  • You will be informed via email and app notification before any significant changes take effect.
  • The "Last Updated" date at the top of the page will always reflect the most recent revision.
  • Continued use of our services after any changes constitutes acceptance of the updated policy.
  • Contact support if you'd like to view a previous version.
11 Contact & Complaints

For any privacy-related questions, concerns, or to exercise your rights, please get in touch with us:

  • Email: support@vibaji.com
  • Live chat: 24/7 Bangla support is available on the platform.

Email enquiries are typically responded to within 3–5 business days. For urgent matters, reach out via live chat for a faster resolution.

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We take every complaint seriously. Your privacy is not just a legal obligation to us — it is a promise.

Privacy FAQs

What users ask most

No, never. Your phone number or email is used only for account verification, security alerts, and support. It is never shared with any third party for marketing or advertising purposes.

Financial transaction records and KYC documents must be retained for a specified period due to legal obligations. However, marketing, preference, and other personal data will be deleted upon request.

Yes. Your Mobile Pay or Nagad number is used solely for payment processing and is stored in encrypted form. No Vibaji staff member can directly access this information.

If required by a valid court order or official government investigation, data may be disclosed in compliance with legal obligations. Where possible, you will be notified in advance.

Essential cookies cannot be turned off — login and security functions depend on them. Analytics and preference cookies can be disabled without affecting core services; only some personalized features will be limited.

Related Pages

Also good to know alongside our Privacy Policy

Trust Us, Play Safe

Your data is completely secure with Vibaji. Register now and join Bangladesh's most trusted betting platform.

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